Kamar Residences – A Unit of Taz Kamar Inn Private Limited
Thank you for choosing Kamar Residences. We aim to ensure a seamless booking experience for our domestic and international guests. Please review our policy regarding cancellations, peak seasons, and multi-currency refunds.
1. Standard Cancellation Timeline
For standard bookings, guests may cancel at least 48 hours (2 days) prior to the scheduled check-in time (12:00 PM local time).
48+ Hours Notice: Full refund of the booking amount (minus payment gateway charges).
Less than 48 Hours Notice: A cancellation fee equivalent to one night's room tariff (plus taxes) will be retained.
No-Shows/Early Departure: 100% of the booking amount will be charged; no refund will be issued for unused nights.
2. Peak Season & Holiday Bookings
Important Notice: During peak seasons and high-demand periods, a stricter cancellation policy applies.
Peak Periods include:
December 15th to January 5th (Year-end holidays)
Pongal Festival (January)
Public Holidays & Long Weekends
Special Event Dates (as notified at the time of booking)
Policy for Peak Dates: Cancellations must be made at least 7 days prior to check-in to be eligible for a refund. Cancellations made within 7 days of arrival for these dates are non-refundable.
3. International Transactions & Multi-Currency Pricing (MCP)
For guests who paid in USD, EUR, SGD, AUD, or MYR:
Original Currency: Refunds are initiated in the same currency used for the booking via CCAvenue.
Exchange Rate Variance: We are not responsible for any difference in the final refund amount caused by exchange rate fluctuations between the booking date and the refund date.
Bank Fees: Any international transaction or conversion fees charged by your bank are non-refundable.
4. Non-Refundable Bookings
Reservations made under "Advance Purchase" or specific promotional rates are strictly non-cancellable and non-refundable regardless of the notice period.
5. Processing Refunds via CCAvenue
Approved refunds are credited to the original mode of payment.
Initiation: We process the refund within 48 hours of approval.
Completion: It typically takes 7–10 business days for funds to reflect in your account, subject to CCAvenue and banking network timelines.
6. Force Majeure
In events of natural disasters or government restrictions, Kamar Residences may offer a "Credit Note" valid for future stays in lieu of a cash refund.
7. Contact Us
Kamar Residences
A Unit of Taz Kamar Inn Private Limited
4/192, East Coast Road, Palavakkam, Chennai – 600041